Join Capgemini and be part of building next-generation customer experience solutions powered by Generative AI, Conversational AI, and AWS technologies. Work on large-scale enterprise transformation programs for global clients across industries.
Location : Hyderabad, Bangalore, Pune, Chennai
Experience : 6 Years to 15 Years
Key Responsibilities :
• Design and implement Conversational AI and GenAI solutions using AWS services.
• Build intelligent voice and chat experiences leveraging Amazon Connect, Bedrock, Lex, and Nova Sonic.
• Develop AI-powered use cases such as Agent Assist, Call Summarization, Sentiment Analysis, and Knowledge Assist.
• Integrate enterprise systems through APIs and cloud-native AWS services.
• Collaborate with business and technology teams to deliver scalable contact center transformation solutions.
• Drive innovation using LLMs, RAG frameworks, and Agentic AI capabilities.
Required Skills :
• Amazon Connect
• Amazon Bedrock
• Amazon Lex
• Amazon Nova Sonic
• AWS Lambda, API Gateway
• DynamoDB, S3
• EventBridge, Step Functions
• CloudWatch, IAM
Generative AI & Conversational AI
• LLMs (Large Language Models)
• Prompt Engineering
• RAG (Retrieval-Augmented Generation)
• Vector Databases
• Bedrock Knowledge Bases
• Agentic AI
• AI Guardrails
Contact Center Solutions
• IVR Design
• Voice Bots & Chat Bots
• Agent Assist
• Call Summarization
• Sentiment Analysis
• Contact Center Integrations
Good to Have
• Amazon Kendra
• AI Model Fine-Tuning Concepts
• Experience in enterprise-scale contact center modernization programs
