About Position:
We are looking for an experienced Conversational Engineer with strong expertise in Amazon Connect, Amazon Lex, Conversational AI, Voice Bots, and NLP/NLU to design and build intelligent voice and chat experiences. The role involves creating self-service solutions, defining intents, dialogue flows, contact flows, and enterprise integrations while collaborating with solution architects, cloud engineers, business analysts, and customer stakeholders across global teams.
• Role: AWS Connect Developer (Conversational AI Engineer)
• Location: All Persistent Location
• Experience: 6 to 13 Years
• Job Type: Full-Time Employment
What You’ll Do:
• Design, build, and optimize conversational experiences using Amazon Connect and Amazon Lex.
• Create intelligent voice, chat, and self-service solutions for customer support and IT service management use cases.
• Define intents, utterances, slot management, dialogue flows, fallback handling strategies, and voice user experience design.
• Configure Amazon Connect contact flows, IVR routing, queues, routing profiles, agents, and user management.
• Develop AI-powered voice assistants, multilingual conversational experiences, and real-time voice-driven customer journeys.
• Develop AWS Lambda functions and integrate Amazon Connect with CRM, ServiceNow, IAM, knowledge management, and third-party enterprise applications.
• Analyze customer interaction data, improve bot performance, optimize intent recognition accuracy, and support dashboards.
• Participate in discovery workshops, solution design discussions, deployment, production rollout, hyper care, and Agile delivery.
Expertise You’ll Bring:
• 6+ years in software engineering and cloud technologies with 2+ years of hands-on Amazon Connect experience.
• Strong expertise in Amazon Connect administration, contact flow development, routing profiles, queues, agent configuration, and contact center operations.
• Hands-on experience in Amazon Lex, NLP/NLU concepts, intent design, dialogue management, prompt engineering, and Voice User Experience design.
• Working knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, DynamoDB, S3, Event Bridge, and Step Functions.
• Programming and integration skills in Python, Node.js, JavaScript, REST APIs, JSON, Git, and CI/CD.
• Preferred exposure to Amazon Transcribe, Amazon Polly, Amazon Translate, Amazon Bedrock, generative AI solutions, cloud transformation, and managed services.
• Strong client-facing communication, international stakeholder management, analytical thinking, documentation, and collaboration skills.
Benefits:
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let’s unleash your full potential at Persistent – persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
