IT SUPPORT ANALYST (FLEXIBLE HYBRID/ REMOTE WORKING)

As a Technical Support Specialist within Nokia’s Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24×7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

Analyzing production network issues and resolve

Work in US time zone for operational shift support and provide required guidance to NOC

Administering service requests and execute network changes for the escalated incidents or priority incidents

Identify the issues root cause and document the root cause analyses with corrective, preventive actions.

Work through problem management process to support technical implementation

Comply to change management process for change implementation whenever required

Additional duties as required and possible remote implementation assistance on special projects

Escalate to very complex network issue to L4 engineer for support

Work with network tools administration to build new monitoring solution if required

Key Skills And Experience

Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent with Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment

Experience in network designs/configurations, managing, supporting and deploying network infrastructures

Strong ability to diagnose network alerts, events or issues and Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and with minimal supervision

Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS;

Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS.

Hands-on experience in enterprise WAN architecture deployment and support using various industry devices and experience in campus Lan switching architecture deployment and support using various industry devices

Hands-on experience in handling Nokia 7X50/77XX/7210 hardware/software or equivalent and ability to acquire Nokia Router product knowledge, learn CLI and deployment would be considered

Expertise in 2-3 IT Network technologies with multiple skill troubleshooting operational experience would be preferred and expertise level in handling complex routing design, routing issue with multi-vendor environment

Experience in IPv6 WAN routing architecture and deployment expertise and Experience in troubleshooting Wireless LAN either Aruba or any WLAN environment. Strong operational experience in handle Wireless LAN

Experience in troubleshooting Firewall either Fortinet or any. Strong operational experience in handle firewall at enterprise level

Strong knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN

Good troubleshooting and operational experience.

Recent Hands-on experience would be must

Requirement gathering experience

Understanding of ITIL processes

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

We strive to ensure a smooth and inclusive experience for all candidates. Flexible and hybrid working schemes

A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)

Life insurance to all employees to provide peace of mind and financial security

Employee Growth Solutions to support your personalized career & skills development

A learning environment which promotes personal growth and professional development – for your role and beyond